1. The user must arrive in advance to wait for the unit at the stop that corresponds to them and take as a reference 10 minutes before the stipulated time in the travel time to avoid any contingency and show the credential with the service ID identifier, the electronic ticket (application) or the printed ticket to the operator.
2. If the user is inside their private vehicle, they must get off in time for the operator to recognize them and provide the service; otherwise, the operator will continue his/her route and will not be responsible for any inconvenience or delay caused.
3. During the transfer to the stop, for safety, the user is advised not to stop or try to overtake the service unit with their private vehicle, as this can cause an accident.
4. The service unit will not pick up students, professors, or employees who wait on the official route maps in unauthorized places.
5. For the outbound journey, the user may request that the unit drop them off at points that do not coincide with the official stops, in safe places that do not represent traffic difficulties within the area covered by the route (between the first and last stop in the opposite direction). The final decision will be at the operator's discretion.
6. Users who use a different route than the one they contracted must adjust to the route, schedules, and stops of this one to keep the times and routes of the users of that route the same.
7. Once the unit is in motion, operators cannot pick up users, and asking them to open the unit's doors is forbidden. Safeguarding integrity also corresponds to the student, professor, and employee.